Contact Us Details

Grounds maintenance

What service should I expect?

  • We will carry out 25 visits throughout the year.
  • Grass will be cut and collected 17 times each year, on average once every two weeks between March and October. Where bulbs like daffodils and crocuses are planted within the grass area, it will not be cut until they have flowered and died down naturally.
  • Hard surfaces like footpaths, garage forecourts, parking spaces, gravelled and drying areas will be litter picked, swept of debris and leaves cleared. Weeds and moss will be tackled regularly.
  • Shrub and herbaceous borders will be kept free from litter, debris and weeds.
  • Pruning will follow good horticultural practice. We will keep pathways clear from overgrowing plants.
  • Hedges will not be pruned and maintained between May and early July to avoid birds nesting.
  • Pruning base growth and tree branches below two metres that overhang pathways.
  • Ditches and drainage channels will be inspected at least monthly to ensure the free flow of water and any major obstacles removed. All channels will be trimmed and cleared at least once each year.
  • Annual pressure washing hard surfaces at our independent living schemes.

Please select the area you live to go to our contractor websites.

BERKSHIRE HAMPSHIRE SURREY WEST SUSSEX ALL OTHER AREAS

Use this map to see the areas that we maintain in your neighbourhood.

Please enlarge the map, using its top right icon, and enter the first four digits of your postcode to search for your address.

Anti-social behaviour

Tell us about neighbourhood nuisance and report criminal activity in your area.

Such as:-

  • Physical violence
  • Noise
  • Threatening behaviour
  • Hate crime
  • Prostitution/sexual abuse
  • Neighbour disputes
  • Verbal abuse
  • Vandalism/damage to property
  • Criminal behaviour
  • Harassment
  • Drug use / dealing

If it doesn’t fit within this list, please go to Problems in my area

Otherwise, please report below.

Please include:

  • Names
  • Addresses/locations
  • The type of issue
  • Whether this has been reported before or to anyone else
  • Dates and times

If you see a crime being committed, please contact the Police on 999 or 101.

Arrears agreement enquiry

Please use the box below to provide a brief description of what you would like to discuss.
Your Customer Accounts Officer will contact you within two working days.

Welfare concerns

If you're worried about a neighbour or resident living in an Aster home, please tell us as much as you know in the text box below.

Please include:

  • Name
  • Address
  • What are you worried about?
  • Whether this has been reported before or to anyone else
  • Dates and times

If you feel there is an immediate risk to the person(s) please contact the Police on 999 or 101.

Problems in my area

If you have come across things like fly tipping, untidy gardens, graffiti, loose or uneven paving or abandoned vehicles, please tell us as much as you know in the text box below.

Please include:

  • Address/Location
  • Details of the issue

Please tell us if you have issues with trees, grass, shrubs or hedges in the text box below.

Please include:

  • Address/Location
  • Details of the issue

Compliment

Please tell us what you were happy with in the text box below.

Complaint

We're sorry you're not happy.

We want to work with you to resolve your complaint as quickly as possible and use your feedback to review and improve our services. Please tell us what you're not happy with in the text box below.

Feedback

This is where you can tell us about something we've done well or something we've not done so well.

Anything else

Please tell us about anything else.

Tenancy Fraud

Tenancy fraud can mean a number of things including:

  • Giving false or misleading information when applying for a home, such as false names, using forged documents or lying about your need for housing.
  • Illegally subletting all or part of their home – this is different to taking in a lodger.
  • A tenant moves out of their home and lets someone else live there.
  • A tenant doesn't live in their home as their main or principal home.
  • Someone lives in an Aster home but has an interest in an alternative property, either by way of a financial interest, being named on a mortgage agreement or named as a tenant of another property.
  • Someone new takes on the home when a tenant dies, without our permission.
  • A tenant lies or gives misleading information so that someone can become a joint tenant.
  • A tenant exchanges their home with someone else without telling us and/or before we have agreed that the exchange can take place.
  • A tenant lies or gives false information when applying to buy their home.

If you think someone living in an Aster home is committing tenancy fraud, please tell us as much as you know in the text box below.

Connected Living

If you would like to know about the range of equipment and services we can offer to help you live independently, please tell us in the text box below.

These services may give you peace of mind if you:

  • Live alone
  • Need reassurance
  • Are at risk of falls
  • Are a victim of domestic abuse
  • Are coming home from hospital
  • Have difficulty getting about
  • Need any other support

Garages

If you need somewhere to park your car or need more storage room, we may have a garage you can use in your area.

Click here for our garage area list.

Please tell us which area/s you'd most like to have a garage from the list above.

If you already have a garage and want to hand it back to us, you need to give us two weeks' notice. Please give the address of the garage in the text box below.

Accounts

If you can't find the answer you're looking for on the My Money page, please tell us in the box below.

Service charges

A service charge is the cost of providing and maintaining services like repairs, maintenance, improvements, insurance and management costs.

The amount you pay will depend on how much it costs or might cost to provide these services to you. Charges will vary depending on the services you have. If you pay services charges, we will only change them once a year.

If you want to see the service charges you pay, click here.

If you can't find an answer to your question in the FAQs, please ask us the question in the text box below.

A full guide to service charges can be found here.

Buy my home through Right to Buy/Acquire

If you have a general enquiry regarding the Right to Buy / Right to Acquire and your eligibility, please visit www.gov.uk/right-to-acquire-buying-housing-association-home or complete the online questionnaire here www.ownyourhome.gov.uk/all-schemes/eligibility-quiz.

Right to Buy vs Right to Acquire

Right to Buy scheme helps eligible council and housing association tenants to buy their home with a discount of up to £87,200 (£116,200 in London). Right to Acquire allows most housing association tenants to buy their home at a discount between £9,000-£16,000. There are some exceptions particularly in rural areas.

Preserved Right to Buy

If you were a secure council tenant and were living in your home when it was transferred from the council, then you may have a preserved Right to Buy. If you have the preserved Right to Buy then you may be able to buy your home at a discounted price if you:

  • Don't live in sheltered property or a home adapted for a disabled person
  • Don't have any possession orders, for example rent arrears
  • Have never had any legal problems with debt

The transfer dates are:

East Dorset: 3 December 1990

Wiltshire: 1 April 1995

Weymouth & Portland: 20 March 2000

Hampshire: 27 March 2000

Somerset: 19 March 2001

Purbeck District: 28 June 2004


The Right to Buy Process

If you want to know more about the Right to Buy process, the following information will be useful to you.

Complete your right to buy application (RTB1)

Return your completed application to the Right to Buy team with supporting personal identification for all applicants.

We will send you a Right to Buy notice (RTB2)

We will send a RTB2 notice within four weeks of receiving your RTB1 form. We will tell you that either:

  • We are admitting your application, giving you the right to buy your home
  • We are denying your application if you do not have the right to buy your home, giving you the reason why we have turned your application down

Carrying out your property valuation

We will carry out a free property valuation to work out the value of your property. We will also carry out an energy performance inspection to rate how energy efficient your home is. This will help you decide if you want to buy your home.

How long will it take before I receive my offer notice?

After your property valuation, we will send you an offer notice, called a section 125 notice. The offer notice will tell you the price you will have to pay and the conditions of the sale. We will send you this within either:

  • Eight weeks if you are buying a freehold property (normally a house)
  • Twelve weeks if you are buying a leasehold property (normally a flat or maisonette)

How do I proceed if I’m happy with the price I’ve been given?

You must return your acceptance form within twelve weeks of you receiving your offer notice and include the name and address of your solicitor. If you do not, we will send you a notice giving you another twenty-eight days to accept. If you do not contact us, we will assume that you no longer want to buy your home.

What if I’m unhappy with the price I’ve been given?

If you are unhappy with the price you have to pay for the property, you can appeal to the District Valuer. You must do this within twelve weeks of receiving your offer notice by writing to our Right to Buy team. If you do not agree with the District Valuer’s valuation you can request a Review Notice. Your Landlord and District Valuer can do this also. You must make your request within 28 days of receiving the Section 128 Notice. The review price the District Valuer puts on the property will be the final price.

Buying your home

Once the legal documentation is ready it will be sent to your solicitor. If you do not give us your solicitor's details, the legal documents will be sent to you. We will then send you a notice giving you fifty-six days to complete the purchase. If the purchase is still not complete, a second fifty-six day notice will be sent. At the end of this period, if the purchase is still not complete, we will withdraw your application to buy your home. If you decide you no longer want to buy your home you can withdraw at any point up to the day of completion.

What if there are delays with the sale?

If we do not meet the timescales, you should ask us for a RTB6 form. This is an initial notice of delay form. We will respond within one calendar month after we receive your initial notice of delay form. If you have sent us the RTB6 form at the wrong time and we are not holding up the sale, we will send you a RTB7 form. This explains why you shouldn’t have sent the RTB6 at that time. If we do not proceed within one calendar month, you should ask us for the RTB8 form. This is an operative notice of delay where we have failed to keep to the timescales.


If you would like to know more about buying your home, please ask your question(s) in the text box below.

Shared Ownership

Shared Ownership is a scheme which makes it easier for first time buyers to get on the property ladder where you buy part of your home and rent the rest.

If you wish to find out more please fill in the text box below.

Neighbourhood enquiry

If your query is related to your tenancy, lease or licence or you have a question about the communal areas in and around your home, please fill in the form at the bottom of this page and a member of the team will come back to you.

Other enquiries

Please use this form if you would like to contact us about anything else.

Employment and digital support

Please tell us if you would like help looking for a job, writing your CV, building your confidence for interviews or imporving your IT skills in the text box below.

Money advice

If you would like help with benefits or budgeting please give details in the text box below.

Other

My money

Are you struggling to pay? If so, please message us in the box below. This will go direct to your Customer Accounts Officer who will contact you within two working days.

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