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To help our customers and colleagues stay safe during the third national lockdown, we’ll be operating an essential works only service inside our customer’s homes until further notice. We’ll continue to carry out some work, including work outdoors and work in communal areas where social distancing can be maintained. If we’re due to carry out an emergency repair in your home, it’s important that you let us know before we arrive if you are shielding, self-isolating or otherwise affected by Coronavirus by calling us on 0333 400 8222. For further information, please visit our website