Coronavirus update

To help our customers and colleagues stay safe during the third national lockdown, we’ll be operating an essential works only service inside our customer’s homes until further notice. We’ll continue to carry out some work, including work outdoors and work in communal areas where social distancing can be maintained. If we’re due to carry out an emergency repair in your home, it’s important that you let us know before we arrive if you are shielding, self-isolating or otherwise affected by Coronavirus by calling us on 0333 400 8222. For further information, please visit our website

Contact Us Details

Anti-social behaviour

Tell us about neighbourhood nuisance and report criminal activity in your area.

Please include:

  • Names
  • Addresses/locations
  • The type of issue
  • Whether this has been reported before or to anyone else
  • Dates and times

If you see a crime being committed, please contact the Police on 999 or 101.

Arrears agreeement enquiry

Please use the box below to provide a brief description of what you would like to discuss.
Your Customer Accounts Officer will contact you within two working days.

Welfare concerns

If you're worried about a neighbour or resident living in an Aster home, please tell us as much as you know in the text box below.

Please include:

  • Name
  • Address
  • What are you worried about?
  • Whether this has been reported before or to anyone else
  • Dates and times

If you feel there is an immediate risk to the person(s) please contact the Police on 999 or 101.

Problems in my area

If you have come across things like fly tipping, untidy gardens, graffiti, loose or uneven paving or abandoned vehicles, please tell us as much as you know in the text box below.

Please include:

  • Address/Location
  • Details of the issue

Grounds maintenance

Please tell us if you have issues with trees, grass, shrubs or hedges in the text box below.

Please include:

  • Address/Location
  • Details of the issue

Compliment

Please tell us what you were happy with in the text box below.

Complaint

We're sorry you're not happy.

We want to work with you to resolve your complaint as quickly as possible and use your feedback to review and improve our services. Please tell us what you're not happy with in the text box below.

Feedback

This is where you can tell us about something we've done well or something we've not done so well.

Anything else

Please tell us about anything else.

Tenancy Fraud

Tenancy fraud can mean a number of things including:

  • Giving false or misleading information when applying for a home, such as false names, using forged documents or lying about your need for housing.
  • Illegally subletting all or part of their home – this is different to taking in a lodger.
  • A tenant moves out of their home and lets someone else live there.
  • A tenant doesn't live in their home as their main or principal home.
  • Someone lives in an Aster home but has an interest in an alternative property, either by way of a financial interest, being named on a mortgage agreement or named as a tenant of another property.
  • Someone new takes on the home when a tenant dies, without our permission.
  • A tenant lies or gives misleading information so that someone can become a joint tenant.
  • A tenant exchanges their home with someone else without telling us and/or before we have agreed that the exchange can take place.
  • A tenant lies or gives false information when applying to buy their home.

If you think someone living in an Aster home is committing tenancy fraud, please tell us as much as you know in the text box below.

Connected Living

If you would like to know about the range of equipment and services we can offer to help you live independently, please tell us in the text box below.

These services may give you peace of mind if you:

  • Live alone
  • Need reassurance
  • Are at risk of falls
  • Are a victim of domestic abuse
  • Are coming home from hospital
  • Have difficulty getting about
  • Need any other support

Garages

If you need somewhere to park your car or need more storage room, we may have a garage you can use in your area.

Click here for our garage area list.

Please tell us which area/s you'd most like to have a garage from the list above.

If you already have a garage and want to hand it back to us, you need to give us two weeks' notice. Please give the address of the garage in the text box below.

Accounts

If you can't find the answer you're looking for on the My Money page, please tell us in the box below.

Service charges

A service charge is the cost of providing and maintaining services like repairs, maintenance, improvements, insurance and management costs.

The amount you pay will depend on how much it costs or might cost to provide these services to you. Charges will vary depending on the services you have. If you pay services charges, we will only change them once a year.

If you want to see the service charges you pay, click here.

If you can't find an answer to your question in the FAQs, please ask us the question in the text box below.

A full guide to service charges can be found on our website, click here to find out more.

Buy my home

If you would like to know more about buying your home, please ask your question(s) in the text box below.

Shared Ownership

Shared Ownership is a scheme which makes it easier for first time buyers to get on the property ladder where you buy part of your home and rent the rest.

If you wish to find out more please fill in the text box below.

Neighbourhood enquiry

If your query is related to your tenancy, lease or licence or you have a question about the communal areas in and around your home, please fill in the form at the bottom of this page and a member of the team will come back to you.

Other enquiries

Please use this form if you would like to contact us about anything else.

Employment and digital support

Please tell us if you would like help looking for a job, writing your CV, building your confidence for interviews or imporving your IT skills in the text box below.

Money advice

If you would like help with benefits or budgeting please give details in the text box below.

Other

My money

Are you struggling to pay? If so, please message us in the box below. This will go direct to your Customer Accounts Officer who will contact you within two working days.

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